ShoeMall Reviews

Without going into detail, this company is run by liars, and they have zero integrity. Avoid, avoid.

Not a fair and trustworthy company to do business with-They are a New Balance source for womens wide sizes and other support shoes-their policies and pricing leave no mercy-there is a hidden return charge and they are not up front about it-One more thing they also have a site and items listed at Amazon--Their shipment times will (even with Prime) exceed 2 weeks after order is placed--Folks if you are looking to purchase a New Balance shoe (or anything) from them even from Amazon our advice is to search further and find another source for your purchase-very saddened with our attempt to do business with them!

Do not order for Shoemall.com, when I ordered ship date was 3 days, never received email or any notification. Got 1 pair of shoes 2 weeks later, had to go to website to check on the other 2 pair I ordered, shipping date was delayed a week. Never received an email, I had to keep going to website to check on my order. Checked 10 days later 1 pair was discontinued and the other pair wasn't going to ship for Another 10 days... Canceled my order cause I didn't know if or when I Might get the shoes. I wish I had read reviews before ordering...

Ordered shoes for a particular event, package is lost. Will take 2 months for a refund and then I have to deal with PayPal, not the company. Will never order from here again.

Placed order. Was actually the wrong item. Called 5 minutes later and was told cannot change or cancel order since already processed. Bull $#*!. Do not order from this company. All I wanted to do was change the order. Said since processed cannot change. Need to send back and pay shipping and then change order. This is NOT right.

I ordered 2 pairs of shoes and they arrived within a week and a half. Delivery was on time. Great price. I saved over $50 compared to Amazon. Exactly what I expected on the shoes. Definitely ordering again from Shoemall. My daughters just placed an order for shoes as well. I don't know why i see some negativity about this place but I guess you cant please everyone. C'mon I see some wrote that it didn't arrive till 2 or 3 days later. Are you serious people? Like as if thats going to kill you to wait a couple days. I'm happy with them.

I bought two pairs of shoes. I was very happy with one pair and kept it. Now this is where the fun begins! I used their return label and sent the 2nd pair of shoes back. Three calls later, I'm still waiting for my refund for the pair I returned. I was told fourteen business days after receipt of item a refund will be issued. Well they confirmed receipt of the shoes. And. I'm still waiting. I called AGAIN today, making this call number four and was "transferred " to a supervisor. Lol. Well I'm still waiting for that callback! I will never order from this site again! Do yourself a favor and shop elsewhere, unless you have nothing better to do with your valuable time!
BTW, this is my first negative review ever! My mother always said "if you can't say something nice keep your mouth shut ". I absolutely couldn't let this site's shoddy business practices go by without notice! I hope this helps you even a little bit.

I found my shoe size at a fantastic price so I placed my shoe order on June 22,2022. The next day I received an email stating that the shoes had shipped. I was also giving a tracking number which indicated that I would receive the shoes in 3 days.
Today, July 3,2022 I still have not received my shoes but I received notice that they were delivered.
Long story short... Fedex places a delay on the package because Shoe Mall failed to place my suite number on the shipping label. Easy fix declares Fedex, "Simply have the sender call and correct the address." After waiting 81 minutes for Shoe Mall's customer service representative I was told that she tried but can't make the needed change and suggested that I try FedEx again. This story should have ended here...
You would think after making a major labeling mistake and making the customer wait so long that Shoe Mall would apologize and immediately expedite the shoes. FedEx is useless as well. These two companies paired together creates an unbelievable toxic situation. Anyway, several phone calls later to both Shoe Mall and FedEx I have decided to step out of this circle of confusion and let my credit card company handle my refund.

NEVER buy from ShoeMall. First, my "in-stock" order for which I paid extra $25 for 1-3 day delivery was delayed for weeks, then the wrong size was delivered. I was denied refund for the extra delivery charge AND I was charged for the return shipping. Weeks later after my return was acknowledged, I have still not received my credit. Every time I call after a waiting period they specify, they simply add a new waiting period. It is IMPOSSIBLE to get a refund and their customer service "supervisors" are trained to be rude and abusive and then hang up on you. THIS BUSINESS IS A SCAM.

NEVER buy from ShoeMall. First, my "in-stock" order for which I paid extra $25 for 1-3 day delivery was delayed for weeks,then the wrong size was delivered. I was denied refund for the extra delivery charge AND I was charged for the return shipping. Weeks later after my return was acknowledged, I have still not received my credit. Every time I call after a waiting period they specify, they simply add a new waiting period. It is IMPOSSIBLE to get a refund and their customer service "supervisors" are trained to be rude and abusive and then hang up on you. THIS BUSINESS IS A SCAM.